Our dedication to excellence extends beyond just providing high quality packaging solutions; we offer comprehensive maintenance services to ensure your equipment remains in top condition.
From routine check-ups to emergency repairs, our team of specialized technicians is ready to support your operation. With our maintenance services, you can count on maximized uptime and prolonged machine life, ensuring your production line keeps running smoothly.
The ILPRA Customer Portal is a digital platform designed to give you simple and centralized access to all services related to your ILPRA technologies.
You can easily request technical support by phone with our specialized team, schedule on-site service interventions, submit requests for original spare parts, and consult or request technical documentation for your equipment.
We open the doors of our Mortara headquarters and branches to test your product with our technologies, so you can better evaluate the options available. You can contact us to schedule a visit inside ILPRA, sending us product and packaging in advance so that we can evaluate together the feasibility and effectiveness of your new packaging project.
It would not be More Than Machinery if we said goodbye at the time of sale. ILPRA Service remains always available, ready to make your relationship with the machinery as easy as possible. We boast technicians who specialize in specific machine lines, so we can respond promptly to all maintenance, repair and service requests. Contact us for info and availability from the ILPRA Service team.
ILPRA’s spare parts department never stops, even during summer and Christmas holidays we work to enable shipment and receipt of requests. In case of emergency, we guarantee shipment within 24/48 h from the time the ticket is opened. Please contact us for information and assistance from our spare parts department.
ILPRA Academy training centres offer training and updating courses for operators of customer companies, aimed not only at teaching the correct use of the machinery, but also for adopting and streamlining the most suitable production processes
Once ready, your new machine is packed and prepared for shipment. Before that, our team is available for a test at our facility in Italy, so that we can evaluate the achievement of the desired result and make any changes during finishing.
